Do you know what is good about leaving your job? You suddenly get feedback that you never heard before.
OK, I do realize that you most likely will only hear what people liked and what they will miss after you have left. Even so, it is nice to hear and good for your self-confidence. So, I decided to enjoy this moment and to listen carefully to what people tell me.
Most of us find it difficult to give feedback, either positive or negative. It often makes us feel uncomfortable.
I always liked the directness and simplicity of the Situation Behavior Impact model of the Centre of Creative Leadership.
· You first clarify the Situation when something happened. For example, during the team meeting last Thursday…….
· Then you describe the specific Behaviors that you observed. For example, ….. you switched off your video while I was presenting the outcome of my investigation……
· Finally you explain the Impact that the person’s behavior had on you. For example, ….. I concluded that you were not interested at all in that outcome and I felt disappointed and angry……
Usually, this leads to an interesting conversation about what happened and it helps to clarify the intend that someone had with their behavior versus the impact it had on you. It clears the air in difficult situations and reveals assumptions that you and others have.
Of course, this method is not perfect…but try it out the next time you want to give feedback and see if it works.
If you are struggling to give (or receive) feedback, please get in touch to investigate how my coaching programs help you to get better at this.
